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If you would like to return an item to Wishtrac House Limited for any reason, please complete the form below, email to firstname.lastname@example.org and we will get back in touch to advise you on the next step.
To download a 'Returns Form', please click here
Please save a copy of your completed form as you may be asked to provide a print out with the return to help identify your return.
Please note that goods ordered on approval may only be returned before the end of the approval period.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Usually, however, it is much faster than this.
If you need to return an item, please email us the above form with as many details as possible, and we will be back in touch to advise you on the next step.